It’s an interesting time to be alive. Technology takes up more space in our lives than ever before, and replaces face-to-face interactions and phone calls. And of course, it’s easier to be rude or dismissive when you don’t have to look someone in the eye.
Many of us could benefit from brushing up on our empathy skills. And according to recent research, practicing empathy can not only improve our relationships with family and friends, it can be a major asset at work as well.
Thanks to mounting findings on the specific business benefits of empathy, the Harvard Business Review has argued that, “Empathy should be embedded into the entire organization: There is nothing soft about it. It is a hard skill that should be required from the boardroom to the shop floor.”
And for brokers, whose success depends on how well you are able to read, relate, and ultimately persuade people, cultivating empathy can be particularly powerful.